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Position Detail

Organization: Esri, Inc. Headquarters
Title: Business Analyst - Operations & Enablement
Location: Redlands, CA 92373
Application Deadline: 2017-10-09
Posted: 2017-08-10

Position Description:

Bring your strong analytical skills to our dynamic Global Business Development Operations and Enablement team. You'll be engaging with Business Development leaders and teams to understand challenges, identify needs, analyze and propose possible solutions, and implement agreed-upon plans. This is a fun and challenging opportunity to work with colleagues to add value to our Business Development organization.


  • Elicit requirements using a variety of techniques including interviews, workshops, surveys, and analysis of existing processes and documentation
  • Produce project artifacts including requirements documentation, business process modeling through workflows (as-is, to-be processes), RACI matrices, weekly status reports, roadmaps, project plans, use cases, and test cases
  • Use creativity and analytical skills to evaluate information gathered from multiple sources, reconciling conflicts and distilling high-level information into detailed requirements
  • Collaborate with colleagues to analyze information, define and prioritize requirements, evaluate potential solutions, and provide recommendations to stakeholders
  • Work closely with IT to ensure requirements are being met during the build process
  • Evaluate existing business processes, helping to identify ways to optimize and determine how we can leverage new technology
  • Review and test new technology, features, and functionality
  • Proactively communicate status and potential project risks to management

  • 5 years of direct work experience in a business analyst capacity with an emphasis in sales operations, including all aspects of process development and execution
  • Exceptional communication, presentation, and organizational skills; ability to adapt communication style and message based on audience (peers, stakeholder, executives) and subject matter
  • Strong facilitation skills to gain requirements from various personalities across the organization
  • Ability to set priorities, plan, and independently execute tasks in a structured manner while working in a fast-paced environment
  • Ability to develop strong interdepartmental and cross-functional working relationships
  • Working knowledge of BA tools including Visio, Lucid charts, and Microsoft Office Suite
  • Strong analytical skills, including a thorough understanding of how to interpret business needs
  • Excellent interpersonal skills including diplomacy, negotiating, reasoning, problem solving, and influence
  • Detail oriented and flexible
  • Bachelor's in business, computer science, or related field

Recommended Qualifications

  • Previous experience as a Salesforce Administrator strongly desired
  • Prior sales and/or marketing experience, preferably supporting a global enterprise sales organization through process and application improvements

Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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