Job Detail

Organization: CentralSquare Technologies
Title: GIS Support Specialist
Location: Overland Park, KS

Posted: 2019-05-30
Application Deadline:

Position Description:

This person is a client ambassador and is one of the 'faces' of CentralSquare Technologies.

Responsibilities include:

· Product support for entire product line including new products/functionality/platforms that we add at each release.

· Product support for the GIS product line and related GIS software

- ArcGIS, ArcSDE

- GIS Desktop Extensions

- GIS Web Product

· Training and troubleshooting with end users via the internet/phone.

· Contributing to the Knowledge Base for both internal and external users.

· Documentation of known issues.

· Presenting and attendance at our Annual Conference and Training (ACT) each year.

- Provide general assistance to customers via phone, email, and remote sessions.

- Understand and utilize best practices to create detailed cases with all the pertinent information.

- Demonstrated information-gathering skills and self-initiated learning.

· Analyze customer issues with assistance of other team members when needed.

· Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers.

While this position requires a very technical person, it also requires someone who has strong interpersonal and communication skills and doesn’t mind shooting the breeze with our clients on a daily basis!

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