Job Detail

Organization: GISinc
Title: Cityworks Solutions Engineer
Location: Offices in Birmingham AL or work from home considered

Posted: 2021-02-22
Application Deadline:

Position Description:

We know organizations struggle with geospatial technology. At GISinc, we believe GIS should be simple and accessible to all. We are a committed team of experts that serve our clients with an inspired experience that transforms organizations. If you have exceptional talent and interpersonal skills and meet the following description, please submit your resume using the link below.

Role: Cityworks Solutions Engineer

Role Summary: The Solutions Engineer provides support directed at the implementation, maintenance, and advancement of Cityworks Server as a location-based, enterprise system.  The role is responsible for assessments and recommendations, application deployment, system administration and configuration, documentation, end user support and training, data analysis, data modeling, web service creation, application testing and troubleshooting.  

Must Have:
• Fluency in leading needs assessments/requirements meetings and document solutions to support Cityworks implementations
• Expertise in configuring and administering Cityworks Server (AMS or PLL)
• Familiarity with enterprise GIS software configuration and delivery
• Comfort creating map, imagery, and data services
• Ability to effectively provide/write system technical recommendations, standard operating procedures, administrative and help documents for clients and technical teams
• Capacity to assess customer environments and/or deployment patterns to identify and provide recommendations for improvements in technology, performance, and adoption
• Highly effective communications with technical staff (e.g., architects, developers) to successfully articulate needs and solutions
• Experience writing and executing test plans
• Comfort troubleshooting solution errors and dynamically supporting end users
• Ability to present technical information fluently to both technical and non-technical audiences
• Experience providing knowledge transfer or training to Cityworks administrators and end users
Nice to Have:
• Experience installing Cityworks Server
• Experience configuring and administering Cityworks:
o AMS and PLL
o Storeroom
o Webhooks
o Mobile Solutions (Native App / Respond)
• Ability to leverage Cityworks eURL and configure operations dashboards
• Understanding of the Cityworks database schema and associated backend management/scripting
• Experience designing and developing Crystal Reports or SQL Server Reporting Services
• Comfort with Esri’s ArcGIS Enterprise platform (Web Adapter, ArcGIS Server, Portal, Data Store), ArcGIS Online, and enterprise geodatabases to support Cityworks
• Basic scripting or programming experience (e.g. Python, SQL, XML, or HTML)
• Ability to work on multiple projects simultaneously
• Aptitude for analyzing business processes
• Experience with data migration and system integration processes
• Exceptional customer service mindset
• Excellent interpersonal communication, writing, and presentation skills
• Demonstrated ability to work productively with a wide range of people
• Strong team skills with the ability to work independently
• Minimum of a Bachelor’s Degree in Geography/GIS, Science, Engineering or related field*
• Two or more years of experience installing and configuring Cityworks
• Experience in consulting, solution design, software configuration, and operational support
* Additional experience can be substituted for education

Work Environment:
• Location is flexible: Headquarters in Birmingham, AL or WFH
• Travel up to 30% of the time
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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