Organization: Macon-Bibb Government
Title: Business Analyst - GIS
Location: Macon, GA USA
Application Deadline: 2019-06-20
Why Work Here?
“This is a fantastic opportunity to join our award-winning Innovation & Enterprise GIS team.”
The Business Analyst supports the Enterprise Application Division through management and ongoing support of the enterprise resource planning (ERP) tool and other assigned software applications. The Business Analyst monitors and audits the activities of all ERP users (internal and external), maintains need-only permissions access to all ERP users. The Business Analyst will manage the use of the ERP's Decision Support Tool and monitor reporting access available to users. After all local attempts have been made to rectify issues, the Business Analyst will initiate support calls to software provider on behalf of the end user. The Business Analyst will work closely with stakeholders from across the government and community to develop consensus around maximizing ERP functionality. The Business Analyst supports joint efforts and engagement of the ERP partnership. A significant component of this responsibility is to build capacity by leveraging the skills, expertise and assets of existing users, departments, and other stakeholders. The business analyst works with the GIS Manager to integrate all enterprise applications with the Macon-Bibb Geographic Information Systems using location of activity, or assets wherever practical.
Essential Duties and Responsibilities
The following duties are representative of the work required for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Ensure that all ERP support requests are acknowledged and that all end-user and support issues are entered and categorized as necessary. Respond to users providing viable information, monitor pre and post completion detail and data tracking. Track number and frequency of re-tread/re-visits required on same issue with the same and different users, average response time to initial request, and completed tasks.
Maintain databases associated with assigned applications, utilize familiarity with creating databases in order to manage accuracy and data integrity. Perform backups, overwrites, and restoration of databases. Create user accounts/logins to assigned applications and oversee access management. Responsible for permission management and security in database environments. Utilizes Geographic Information System techniques to provide a better understanding of certain data variables in a given geographic location such as a physical address. Integrates all enterprise applications with Macon-Bibb Geographic Information Systems using location of activity, or assets wherever practical. Extracts data from GIS software and uses varying analysis methods to arrive
Knowledge, Skills, and Abilities
The Business Analyst must be knowledgeable of the following principles, procedures, and concepts:
Knowledge of system and network fundamentals and advanced concepts.
Knowledge of system and network auditing and logging.
Knowledgeable of GIS software and technology.
Knowledge of logistics or project management concepts.
Knowledge of trouble-shooting, testing, and monitoring concepts.
Knowledge of methods and techniques of research, statistical analysis, and report preparation.
Knowledge of office automation and business software.
Knowledge of the latest version of Microsoft SQL
Skill in the use of Excel pivot tables and other analysis tools.
Skill in building professional relationships.
Skill in effective time management.
Skill concerning professionalism and courteousness.
Ability to resolve problems in a timely, efficient, and effective manner.
Ability to multi-task in a high activity/energy professional environment that includes multiple and concurrent projects and project deadlines, and occasional interruptions and walk-in appointments.
Ability to communicate effectively both orally and in writing.
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